STORE POLICY

As Ezel Kimya Turizm, we want our customers to have a pleasant shopping experience that will make them choose us again and again. That's why we believe our store policies should be fair, open and transparent. You can find our policy list below. If you cannot find the information you are looking for, please do not hesitate to contact us.

Our Store Policy

Customer satisfaction, quality service and presentation of products are important to us. Therefore, we conduct our business in an ethical, honest and fair manner.

Orders

You can easily shop on our website to order. After adding the products to your cart and completing the payment process, your order will be prepared and shipped as soon as possible. You can also place your orders over the phone.

Products

The products we sell are safe and comply with high quality standards. We offer products in different categories such as technical chemicals, industrial care protection products, hotel amenities and cleaning products, packaging, paper group and public health products. You can find detailed information about our products on our website.

Payments

We offer credit card and bank transfer options, which are the safest methods for your payment transactions. We care about the security of your information during payment transactions.

Cargo

Your orders will be shipped as soon as possible. We apologize for any delays during the shipping process.

Returns and Exchanges

We prioritize customer satisfaction in all the products we sell. In case of any malfunction or damage to our products, you can return and exchange the product within 14 days from the date you received the product. For returns and exchanges, simply contact us.

Customer service

Customer satisfaction is very important to us. We are always here to provide you with the best service. You can reach us by using the contact form on our website. You can also contact us by phone for any questions you may have about your orders and our products.

SHIPPING POLICY

How the Process Works

Our shipping processes are carried out meticulously in order to deliver their products to our customers in the fastest and safest way. Below you can find the details of our shipping policy:

Shipping company

We send our products with Turkey's leading cargo companies. We determine the courier company based on the size, weight and delivery address of your order.

Shipping Time

Your orders are prepared and shipped within 3-7 business days following the payment process. Orders placed on weekends and public holidays are prepared and shipped the following business day. The delivery time of the courier company is determined by your delivery address and the courier company.

Delivery address

Entering the address to which your order will be delivered correctly will ensure that your order reaches you without any problems. If you cannot be found at the delivery address, a note will be left to you by the courier company and the branch address where your products are located will be indicated. In this case, you can receive your products from the nearest cargo branch.

Shipping cost

The shipping fee is determined by the size, weight and delivery address of your order. When you exceed our free shipping limit, which is determined by the total amount of your orders, there is no shipping fee.

Cargo Tracking

When we ship your orders, we send you a shipping tracking number. Using this number, you can track where your cargo is. You can also track the status of your cargo in the "My Orders" section of our website.

Damaged Product Delivery

If you see any damage or defect in the products you have received, do not take delivery of the products by keeping a report with the cargo officer. Then, simply contact us. Our customer service will assist you with the replacement or return of your products.

Customer service

If you have any questions or concerns, our customer serviceYou can contact us.

OUR REFUND POLICY

The satisfaction of our customers is very important to us. If you are not satisfied with the product you purchased, you can return or exchange it. Below you can find the details of our refund policy:

Return Policy

To return or exchange, the product must be undamaged, unused and in its original packaging. An invoice or order number is required for the return process.

Return Period

If you want to return the product you purchased, you can return the product within 14 days from the date of receipt.

Return process

If you want to return or exchange, you can send us your request by e-mail or telephone. Our customer service team will assist you to initiate your return process. In order to complete the return process, the product must be returned to us in its original packaging, along with the invoice. After the return process is approved, the product price will be returned to you within 14 working days.

Shipping Fees

Shipping costs incurred in the return or exchange process are covered by the customer. However, if the product is defective or the wrong product is sent as a result of our fault, the shipping charges will be borne by us.

Non-Returnable Products

Returns of products that have become unusable in terms of hygiene or health are not accepted.

Customer service

If you have any questions or problems, you can reach our customer service team for help. We are here to assist you as soon as possible.

PRIVACY WITH EZEL KIMYA TURİZM

Your Personal Information is in Safe Hands

Our Privacy Policy

The privacy of our customers is extremely important to us. Therefore, we do everything we can to keep your personal information confidential and secure. Below is information about how your personal information is collected, used and protected.

What Information Is Collected?

When you visit our site, we may collect certain information from you for various purposes. These may include:

Your personal information such as your name, address and contact details.
Information that does not identify you, such as the pages you view, clicks, and other interactions during your visit to our site.
Information you need to place an order, such as your payment information (such as a credit card number).

This information can be used to complete order processing, to serve you, to contact you or to make the site work better.

How to use?

The collected information can be used for the following purposes:

Processing and shipping of orders.
Providing customer service and responding to your requests and questions.
Development and improvement of the site.
To make notifications to you for marketing purposes.

We do not share your personal information with third parties, but we may share this information with authorities when necessary for legal requirements or to protect our company.

Security

We implement various security measures to protect your personal information. We take measures for the loss, misuse, alteration or access of your data. However, keep in mind that data transmission over the Internet is not completely secure and we cannot guarantee the security of any data transmission.

By visiting our site, you accept the cookies. Cookies are small files used to make our site work better and provide you with a better experience. You can change your browser's settings to manage or reject your cookies.

Changes

Our privacy policy may change from time to time. We will notify you of changes to our policy.